Privacy Policy

Toastie Time Cornwall

Last updated June 2026

This privacy policy explains how Toastie Time Cornwall collects, uses and protects your personal information when you contact us or use our website. We are committed to keeping your information safe and handling it responsibly, in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Toastie Time Cornwall is a mobile catering business based in Cornwall. For the purposes of data protection law, we are the data controller for the personal information we hold about you. This means we are responsible for deciding how your information is used.

If you have any questions about this policy or your information, you can contact us at toastie_time@yahoo.com or on 07836 324254.

2. The information we collect

We only collect the information we need to respond to your enquiries and provide our services. Depending on how you contact us, this may include

•       Your name

•       Your email address and phone number

•       Details about your event, such as date, location, guest numbers and the services you are interested in

•       Any allergy or dietary information you choose to share with us

•       Any other information you include in your message to us

If you visit our website, we may also collect limited technical information automatically, such as your device type and how you use the site. This is covered in the section on cookies and analytics below.

3. How we use your information

We use your personal information to

•       Respond to your enquiry and answer your questions

•       Prepare and send you a quote

•       Arrange and provide our catering or ice cream cart services, where you go ahead with a booking

•       Advise you on allergens and dietary requirements where relevant

•       Keep records of bookings and payments

•       Respond to any complaints or feedback

4. Our legal basis for using your information

Data protection law requires us to have a valid reason for using your personal information. Depending on the situation, we rely on

•       Steps to enter into a contract, when we respond to your enquiry, prepare a quote or arrange a booking at your request

•       Performance of a contract, when we provide the services you have booked

•       Our legitimate interests, to run and promote our business in a reasonable way, including responding to enquiries and keeping basic records

•       Legal obligation, where we need to keep certain records, for example for tax purposes

Where the information you give us includes allergy or health related details, we use this only to advise you and provide our service safely, based on the information you have chosen to share with us.

5. Sharing your information

We do not sell your personal information, and we do not share it with anyone for marketing purposes. We may share limited information with trusted third parties who help us run our business, such as

•       Our website and email providers, who store the messages you send us

•       Payment providers or our bank, where relevant to a booking

•       Our accountant, for tax and record keeping

•       Professional advisers or authorities, where we are required to share information by law

Any third parties we work with are expected to keep your information secure and to use it only for the purposes we have agreed.

6. How long we keep your information

We keep your personal information only for as long as we need it. If you make an enquiry but do not go ahead with a booking, we will usually keep your details for a limited period in case you get back in touch, and then delete them. Where you do book with us, we keep records of the booking for as long as needed to provide the service and to meet our legal and tax obligations, after which we securely delete or anonymise them.

7. Cookies and analytics

Our website may use cookies and similar technologies to help it work properly and to understand how visitors use the site. Cookies are small files stored on your device.

We use our website provider's built in analytics to collect anonymous information about how the site is used, such as which pages are visited. Where we embed content from social media platforms, those platforms may also set cookies."

You can control or delete cookies through your browser settings. Turning off some cookies may affect how the website works.

8. Marketing

We will only send you marketing messages, such as updates or offers, if you have agreed to receive them. You can opt out at any time by contacting us or using the unsubscribe option in any message.

9. Keeping your information secure

We take reasonable steps to keep your personal information secure and to protect it from being lost, misused or accessed without authorisation. While no method of storing or sending information is completely secure, we use appropriate measures to reduce the risks.

10. Your rights

Under data protection law, you have a number of rights over your personal information. These include the right to

•       Ask for a copy of the information we hold about you

•       Ask us to correct information that is wrong or incomplete

•       Ask us to delete your information in certain circumstances

•       Object to or ask us to restrict how we use your information in certain circumstances

•       Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us at toastie_time@yahoo.com. We will respond within the time limits set by law. There is usually no charge for this.

11. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk.

12. Changes to this policy

We may update this privacy policy from time to time. The version that applies is the one published on our website at the time. Please check back occasionally so you are aware of any changes.

13. Contact us

If you have any questions about this policy or about how we use your personal information, please contact us at toastie_time@yahoo.com or on 07836 324254.